chris fox yacht sales

Port Aransas (Main Office)

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Fox Yacht Sales

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New and used boat sales from 15'-100'. Dealer for Hatteras and Mag Bay. …

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203 W Cotter Ave

Port Aransas, TX 78373

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My husband and I were in the market to buy a boat that Fox Yacht Sales had posted online. We were so serious about that particular boat, that we almost thought about buying it unseen. I emailed Peter Fox on Thursday, Oct 17, early that morning before business hours, hoping to receive an email back once he got to work. When he didn't respond by lunch time, I called him. He had seen my email but hadn't taken the time to respond. We talked about the boat and financing options, and corresponded by email throughout the afternoon. Once we had a pre-approval from the bank, I called Peter Friday morning. He suggested that we go to Port Aransas to take the boat on a sea trial. I told him that we would be able to drive there on Saturday, the 19th. I couldn't give him a definite time, but he said that normal business hours are 10-4 on Saturday and if he wasn't there, to call him and he would meet us at the lot, as he lives very close by. I was under the impression that he understood that we would be there Saturday. We arrived in Port Aransas just before lunch time on that Saturday. No one was at the lot, but there was a note on the door, left by 'Dee', that he was out showing boats and to call him. Having been dealing with Peter, we opted to call him instead of calling Dee. Peter didn't answer, so I left a message. We love Port Aransas and are pretty easy going people, so we decided to go have lunch and wait for Peter's call. We had planned to spend the entire day in Port A, maybe even the night if necessary. Peter called about an hour later and said that he didn't know we were coming. He was waiting for a package to be delivered but could call us when he was headed to the lot. He also wasn't sure if the boat was ready to be put in the water. WHAT? First, how do you have a boat posted for sale that isn't ready to be put in the water? Second, why would you not make sure that it was ready when a customer told you 2 days prior to driving 250 miles (one way)? Or tell me, when I initially asked about the boat, that it may be some time before we could trial it? Or call the person who should be at the lot and ask them to get it ready?? Do SOMETHING. He said that once he was able to go to the lot, he would call us, as we were just around the corner, and we could meet him there - it would probably be about an hour. He also said that if he got there before us, he would go ahead and check on the status of the boat. Once we got the call, we headed over to meet him. Peter wasn't there - only Dee was. He said that Peter hadn't been there all afternoon. We told Dee that Peter was supposed to be meeting us there, and Dee instructed us to wait. After waiting for over an hour, Dee called Peter. They had a very cryptic conversation, and Peter told Dee to tell me to call him. HUH? You couldn't just ask Dee to hand me the phone?? So I called Peter. Again, he said that he didn't know we were coming. I reminded him that I was clear when I said we would be there Saturday. He dismissed that comment and went on to tell me that he had already been to the lot, and we weren't there, so he went ahead and checked on the boat and it definitely isn't ready to go in the water. Again, WHAT?! You were at the lot, AND LEFT??? Knowing that we were in Port A??? Before we got there? It took us 10 minutes to get there. Then....he tells me that the boat HAS NOT BEEN SERVICED SINCE THEY GOT IT. As far as anyone can tell from the website, Peter is the used boat salesman. Pretty sure that he already knew that the boat couldn't be put in the water, and my husband and I are convinced that Peter never went to the lot that day, and that we drove over 500 miles FOR NOTHING. The guy never even apologized ONCE for any trouble we may have gone through. He just kept telling me that he didn't know we were coming. His final statement during that phone conversation on Saturday was that he would have the boat serviced and contact me as soon as it was ready. Bet you already guessed that I still haven't heard from him!! If I was the boat owner, I'd be extremely unhappy that someone wanted to buy my boat and the salesman lost the sale. If I knew how to contact the owner directly, I would. The boat is still posted for sale.

Oct 2, 2018

I apologize for the misunderstanding. It has been too long for me to remember this specific incident. You can tell from our lack of bad reviews that this is not the norm, as we do over 100 deals a year with almost no complaints. We sell our boats on consignment which means we don't own or maintain them. Most are kept at the owners location and are completely under their control. We do not maintain or run the boats on a weekly basis to ensure they are ready to go. That is the owners responsibility. If we know someone is coming for a specific boat, we will do our best to ensure that it's ready. Every day we have people telling us they are coming later(this weekend, next week, tomorrow, etc.) to look at a boat only to never hear from them again. That is why we always request that you reconfirm on the way down. I can't tell you the details in this particular case but I can sincerely apologize for the way you were treated and I can assure you this is not standard. Regards, Peter Fox

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