VYC Main Image

Restart Video

CELEBRATING 60 YEARS OF BUILDING A BETTER BOAT EVERY DAY

The Viking Yacht Company has been building a better boat every day for 60 years. Incredible!

Founded by brothers Bill and Bob Healey on April 1, 1964, Viking climbed the marine industry mountain and has been at its peak for decades now, unwilling to relinquish the throne as the industry’s best boatbuilder.

Please select on any article to view what our industry is saying about this achievement or click here to learn more.

viking yachts customer service

Viking Yachts Social Media

Open Vimeo in new window

Building a better boat every day has been Viking's philosophy for over five decades.

This is why Viking leads the industry today in perfomance, innovations, engineering and luxury.

More Information about Viking Yachts

viking yachts customer service

The Viking Difference

Building a better boat every day is the mantra of the Viking Yacht Company

Viking prides itself on its renowned manufacturing capabilities. From the initial design to the finished product, Viking’s highly regarded reputation is rooted in the company’s commitment to produce 90 percent of the boat in-house. Except for components such as engines, transmissions, air conditioning units and electronics, virtually everything else is produced in-house by our talented workforce.

viking yachts customer service

Accessibility

Cookie Consent

This website uses cookies or similar technologies, to enhance your browsing experience and provide personalized recommendations. By continuing to use our website, you agree to our Privacy Policy

Viking International Yacht Center

2100 Avenue B, Riviera Beach, FL

Viking Yacht Service Center

1550 Avenue C, Riviera Beach, FL

(561) 493-2800

Contact viking service center.

[email protected]

Viking Yacht Service Center 1550 Avenue C, Riviera Beach, FL

Hours of Operation

Hours of operation  .

Monday - Friday: 7:00 AM - 3:30 PM

Employment Opportunities

  • Expeditions
  • Complimentary Brochures

Contact Us

Reservations, Customer Service & Request a Brochure

Sign up to receive updates from Viking

Stay current with special offers, news and destination-focused content.

Company Information

  • Order a Brochure
  • Special Offers
  • Sweepstakes
  • Travel Advisors
  • Media Center
  • Investor Relations
  • Health & Safety Program
  • Privacy Policy
  • Cookie Policy
  • Manage Cookies

Viking River Cruises

  • Mississippi

Viking Ocean Cruises

  • Scandinavia
  • British Isles & Ireland
  • North America
  • Caribbean & Central America
  • South America
  • Mediterranean
  • Quiet Season Mediterranean
  • Australia & New Zealand
  • World Cruises
  • Grand Journeys

Viking Expeditions

  • Great Lakes
  • Longitudinal World Cruises

2024-2026 OCEAN CRUISE AND AIR FARES:  Offer applies to bookings made from October 1-31, 2024. Terms & conditions for select promotions may vary. $25 deposit is applicable to all itineraries except World Cruise products. Special fares plus up to FREE roundtrip airfare valid on select departures of Canada & New England Scenic Shores; Eastern Seaboard Discovery; Eastern Seaboard Explorer; Grand Hawaii & Polynesia; Hawaiian Islands Sojourn; Panama Canal & Central America; Panama Canal & the Pacific Coast . Airfares may vary on other gateways & departures. Airfare does not have to be purchased to get cruise\cruisetour offer. All prices are in US dollars and for US residents only. Additional restrictions may apply. 2024 : Pay in full at time of booking. 2025 : Pay in full by November 30, 2024 or at time of booking if within 120 days of departure. 2026 : Pay in full by April 30, 2025. Offer may be withdrawn at any time without prior notice. Offers Expires October 31, 2024.

*$25 DEPOSIT:  For itineraries 35 days or less, a $25 deposit applies to March 2025 & onward departures; for itineraries greater than 35 days, a $25 deposit applies to May 2025 & onward departures; World Cruise products excluded; call for details.

GENERAL RESTRICTIONS:  Cruise fares listed are cruise only in U.S. dollars, per person, based on double occupancy. Single supplement savings are off applicable rates. Cruise fares listed are valid for U.S. residents only. All fares and offers are for new bookings only and are subject to availability, may not combinable with other offers except Viking Explorer Society Travel Credits and Viking Referral Rewards, are capacity-controlled and may be withdrawn at any time without prior notice. Special fares are based upon published full brochure fares; cruise fares do not include pre-paid charges, optional facilities, and personal charges, as defined in the terms and conditions of the  Passenger Ticket Contract  which may be viewed elsewhere on this website. Full brochure fares may not have resulted in actual sales in all stateroom categories and may not have been in effect during the last 90 days. Promotional fares may remain in effect after the expiration date. Air promotion applies to roundtrip flights only from select Viking Cruises U.S. gateways and includes airport-to-ship or hotel transfers, air taxes and air fuel surcharges. Roundtrip airport transfers are included when air is purchased with a cruise or cruisetour package; if air is not purchased from Viking, transfers may be purchased separately. All transfers must be in conjunction with a Viking-purchased cruise, cruisetour, land extension or extra hotel nights. Viking reserves the right to correct errors or omissions and to change any and all fares at any time. For up-to-date prices, please call Viking or your Travel Agent. Additional terms and conditions may apply. Complete terms and conditions may be found in the  Passenger Ticket Contract .

AIR UPGRADE:  Upgrade to Premium Economy air from $999 per person or Business Class air from $3,499 per person based on select gateways and dates. Premium upgrades may not be available on all departures. Additional airline-imposed baggage charges may apply; for more information visit  Airline Luggage Restrictions  . Air prices are per person based on cruise/cruisetour check-in date and include transfers plus all government taxes/fees of approximately $160 and air fuel surcharges. Air seats are limited; airfares are subject to change and are not guaranteed until full payment of air is received. For more information about customized air services and US gateways, visit the  Viking Air Plus

NOTE:  International flights depart the U.S. one day prior to check-in date. Paid Business or Premium Economy Class may require travel in economy on flights within North America or Europe. Premium economy is limited to specific airlines and we may not be able to accommodate based on aircraft type and availability. Roundtrip airport transfers are included when air is purchased with a cruise or cruisetour package; if air is not purchased from Viking, transfers may be purchased separately. All transfers must be in conjunction with a Viking-purchased cruise, cruisetour, land extension or extra hotel nights.

The Difference Main Image

 
Experience and Pride

The same company qualities that make Viking the No. 1 boatbuilder in the world and define “The Viking Difference” also apply to our new sister company, Valhalla Boatworks. The Valhalla Difference means V Series owners get the same innovation, engineering, performance and quality that you’ve come to expect from Viking. VBW utilizes the same strong domestic and international dealer network as Viking, and also has two additional dealerships in New Jersey and Florida – Valhalla Boat Sales North in New Gretna and Point Pleasant, New Jersey, and Valhalla Boat Sales South in Riviera Beach. The same renowned customer service resources that have set Viking apart from its competitors for decades are available to V Series owners. Valhalla Boatworks is an extension of the Viking Yacht Company, a true commitment to bringing more Viking enthusiasts into our family of happy owners.

 
Family Business

Brothers Bill and Bob Healey founded the Viking Yacht Company in 1964 and it remains family owned and operated. Bill’s son, Patrick J. Healey, is the CEO and President of the Viking Yacht Company. Robert Healey Jr., who is Bob’s son, is the Executive Co-Chairman of the Viking Group. Viking Yachts answers only to its unyielding commitment to build the finest boats money can buy. The third generation of the Healey family – Pat's sons Sean and Justin and daughter Kaitlyn – are now fully involved with Viking and Valhalla and will remain key contributors in the business for years to come.

 
State-of-the-Art-Facility

The Viking plants in New Gretna and Mullica represent the pinnacle of boat manufacturing achievement, with nine modern buildings, state-of-the-art machinery and the space to build over 30 models from 33 to 93 feet. Valhalla Boatworks has a dedicated facility – Viking Mullica – with separate production lines for each model; this manufacturing operation will soon be expanding with an additional 7,500 square feet of production space. VBW utilizes the same CNC routers and five-axis profilers to develop complex parts. With a dedicated, talented and skilled workforce, the human element is equally dynamic. Our key personnel in manufacturing, design and engineering, sales and human resources have been working together for decades.

 
In-House Manufacturing

The majority of every Valhalla is designed and manufactured in-house, resulting in the production of the world's finest high-performance center console yachts. Whether it is an engineered Seakeeper installation, a wiring harness labeled every eight inches or a resin-infused structural stringer grid, you can be sure of incomparable quality.

 
Front and Center

An engineering-driven company, Viking thrives on the pulse of innovation and the development of new and exciting product. We have the youngest fleet in the marine industry that consists of ground-breaking boats. In fact, our passion for boatbuilding led to the development of Valhalla Boatworks at our Mullica facility.

 
Quality Control

We hold an inherent quality-control advantage because the company manufactures most of the yacht’s components in-house. In addition, dedicated personnel thoroughly inspect each Viking and Valhalla yacht during the build process. This type of attention to detail ensures greater reliability, safety and customer satisfaction.

 
Finest Service

Experienced service personnel with an intimate knowledge of on-board systems stand behind every Viking and Valhalla Yacht. You never go to sea alone when you own a Viking or Valhalla.

 
Viking Yacht Service Center

In addition to the Viking Customer Service Department and Viking Yachting Center in New Gretna, we operate the Viking Yacht Service Center on the Intracoastal Waterway in Riviera Beach, Florida. It’s just minutes from Palm Beach Inlet; our two service complexes handle warranty, fiberglass and running gear repairs. Staffed by Viking-trained professionals, Viking is the only manufacturer to provide its owners with a satellite facility solely for their convenience.

 
Vertical Integration

To complement the Viking and Valhalla experience, we have two sister companies. Palm Beach Towers designs and crafts the finest aluminum tuna towers, custom railings, fiberglass hardtops, drop-down electronic boxes, flush-mounted electric teaser reels and a host of other specialized items. Atlantic Marine Electronics is the premier source for Viking installed navigation, communication and entertainment equipment. Valhalla Boatworks will be utilizing PBT for the V-41 gap towers, and custom electronics installations can be done by Atlantic Marine Electronics.

 
Lead not Follow

In the marine industry, we don’t just raise the bar. We are the bar. Viking and Valhalla incorporate the best in design and performance to manufacture the finest semi-custom yachts in the world. From technical advancements like virtual tank testing and designer touches like curved doorways and exquisite joinery, our yachts are the epitome of luxury and seagoing excellence. Come visit our family of boatbuilders and discover the Viking/Valhalla Difference.

 
V-28 V-29 V-33 V-37 V-41 V-46 V-55
 
     
   
     
  Copyright © 2023 Valhalla Boatworks All Rights Reserved.  
     
   
     
  A proud member of the Viking family!  
   
     
   
   
     
 

The right is reserved to make changes, without notice, at any time, in equipment, materials,

prices and specifications. Accommodation drawings and photos may show optional equipment.

Performance may vary depending upon conditions.

 
     
     
     

viking yachts customer service

4 Most-Common Problems With Viking Boats (Explained)

' src=

Viking Boats has been a leader in cruising motor yachts and luxury sport fishing boats.

The Viking company has been in existence since the early 60s. They have built a solid reputation as a reliable motor-yacht brand.

We already looked at how reliable Viking boats are , and now we’ll turn to the most seen issues with these fine boats. 

They use quality materials and continually update their innovative techniques for boat construction.

Viking Yachts have managed to keep the company afloat during difficult times to become one of the world’s leaders in semi-custom fiberglass boat production.

If you are shopping for a Viking Boat, you have come to the right place. In this article, we will share the most common concerns faced by boat owners.

We have searched through all the Viking information to find the issues you might face with a Viking Yacht.

Table of Contents

viking yachts customer service

1) Water Intrusion

While there are not many problems Viking boat owners have with their boats, looking through the forums, there are some problems that owners do have.

One of these problems is hairline cracks in different areas of the boat. Some of the areas you may find them are on the open bow, hatches, and on the hull.

Typically, these cracks are just cosmetic and do not allow water intrusion or moisture. If these cracks allow in moisture, there could be rot. It would be best if you verified that no moisture is getting in by doing a moisture test.

Most often these cracks do not look good on the boat and you will want to fix the problem with the cracks. You can fix most of these cracks yourself.

2) Engine Bed System

Viking boats use a unique engine bed system that can have problems where they attach to the hull. Therefore, you want to inspect these points of attachment carefully.

You want to pay attention to the stringers. If the holes are not lined up correctly, you may not want to purchase that Viking. In many cases, this type of stringer problem is because someone drilled holes where they do not belong.

When the holes are drilled in the wrong place, it is expensive and could be beyond repair.

3) Older Model Boats

Viking has been through many changes over the decades. They also had some rough moments when they had to slim down their crew of employees.

However, they managed to make it through the tough times to create a solid reputation for constantly improving their boats.

If you have an older boat or are interested in purchasing an older boat, there are some issues you should look out for when looking at the boat.

The older versions of Vikings have wood stringers which have a tendency to rot. In addition, these older models may have engine mounts that are loose. Unfortunately, these problems are not universal for every Viking model.

Some of these problems could be as a result of someone building the boat incorrectly. If you want to purchase a used Viking, you should have a qualified marine surveyor assess the boat.

4) Old Viking Boat Parts

Viking boats are still going strong, and they are making durable and reliable boats.

Unfortunately, this also means that the parts for Viking boats are still being made.

Viking Yachts has created a large network where their customers can look for older or spare parts. They also have a customer service team is full of experts that have been trained on all the different models and systems.

Even when a customer is looking for a replacement part, that is hard to find. The customer service team can help customers find any part for all their boating needs.

General Pros and Cons for the Viking Yacht

Viking Yachts have a reputation no other boat builders can claim. Hardly any other boat manufacturer can make this assertion.

Viking uses their own production facilities to manufacture all parts for their boats, with the exception of engines, electronics, transmission systems, and air conditioning units.

Viking Yachts pay attention to all details when building their boats. No matter if it is the wiring harness, fiberglass fuel tank, or a hull-to-deck through-bolted joint.

Viking Yachts use a vacuum suction process on their boats. This process is in combination with the resin infusion of the fiberglass sheets.

This process sucks the air from the molding and pulls the resins in to replace this space. In addition, this process pulls composite material evenly in all sections of the molds.

  • Some models have cracks that may allow water to get in.
  • Older models may have stringers in the wrong place due to poor building.
  • Some older models may contain rot where water has come in.

What Do the Reviews Say?

While there is some mention of water intrusion, it is not a wide spread problem.

Even if you find a boat with some amount of water intrusion, it may not be enough to prevent you from purchasing the boat.

“You could survey the areas for water intrusion with tapping and or moisture testing. Having said all that, they are rarely a deal breaker but should be taken into account. I don’t like them unattended, but bazillions of boats float around quite happily with them.”

[Source: yachtforums.com]

Viking boats have continued to build better, more innovative, and more durable boats. Each new boat model is an improvement on the one that came before.

“Owner and dealer feedback ­contribute the input necessary to ­accumulate all the knowledge that adds up, checking every box for the boat’s purpose.”

[Source: marlinmag.com]

What is the Resale Value on the Viking Yachts?

For those that can afford a Viking Yacht, they find that they hold their value well.

There are not many brands in the industry that have had the success the Viking has. They have a high owner satisfaction. Many owners have bought more than one Viking.

These boats sell well and for a high price on the pre-owned market. They sell quickly, and the resale price is often close to the original price.

Viking yacht sales are up over 50%, especially specific models. Viking 52, 54, and 56 models that were built between 2002 to 2008 are so popular that they are selling before they make it to the market.

Viking yachts that were built between 2000 to 2015 are also selling really well. So again, this is a strong market for used Vikings.

Not only do they have a high resale value, but Viking lasts a long time. Their fiberglass hull can last as long as 50 years, as long as you have taken great care of the boat.

Final Thoughts

Not only does Viking have a solid and proven reputation, but their designs are also technologically advanced while providing exact handling and stability.

The Viking company is still owned by the brothers that originally founded the company. They continue to have a family run business. Their factory is in New Jersey and employs over 1,300 employees.

They work to build a better boat every day, and with every model they build. Today, they offer 36 different yachts. They build 90% of their own boats but also have partnered with two companies to ensure the highest quality parts.

Palm Beach Towers provides aluminum tuna towers which Viking Yachts use because of their quality design and engineering.

Palm Beach Towers builds custom accessories from fiberglass and aluminum. These parts include rod lockers, fiberglass hardtops, and electronic boxes. When you customize your Viking Yacht, you can add any of these accessories.

Atlantic Marine Electronics is the other partner for Viking Yacht. They manufacture accessories such as entertainment, navigation, and communication systems.

These items can also be added to your yacht when you are ordering and customizing your next boat. For example, you may want to add an entertainment system, a multiple stations layout, and a single helm station package.

thehulltruth.com ,

yachtforums.com ,

marlinmag.com

Click to share...

IMAGES

  1. Viking Yacht Service Center

    viking yachts customer service

  2. Viking Yacht Service Center

    viking yachts customer service

  3. Viking Yacht Service Center

    viking yachts customer service

  4. Viking Yacht Service Center

    viking yachts customer service

  5. Viking Yacht Service Center

    viking yachts customer service

  6. Viking Yacht Service Center

    viking yachts customer service

COMMENTS

  1. Contact Us - Viking Yachts

    Viking Quality is Recognized Around the World. Viking Yacht Company. Route 9. "On the Bass River". PO Box 308 New Gretna, NJ 08224. Click here for GPS direction. Phone: 609-296-6000. Fax: 609-296-3956. Sales E-mail: gwaldron@vikingyachts.com.

  2. Service - Viking Yachts

    Whether you are looking for that hard to find replacement part, or have a question concerning components aboard your Viking, our service staff is readily available to assist and help handle your boating needs. Viking Yacht Company. Route 9 "On the Bass River ". New Gretna, NJ 08224. Phone: (609) 296-6000.

  3. Viking Yachts - Commitment to Excellence

    The Viking Yacht Service Department is fully staffed with experts trained in various Viking systems and models. Whether you are looking for that hard to find replacement part,...

  4. Viking Yacht Service Center | Riviera Beach FL - Facebook

    Viking Yacht Service Center, Riviera Beach, Florida. 4,620 likes · 28 talking about this · 2,736 were here. Our modern service yard handles warranty, fiberglass and running gear repairs as well as...

  5. Viking Yacht Service Center

    Whether you are looking for that hard-to-find replacement part, or have a question concerning components aboard your Viking, Princess or Valhalla, our service staff is readily available to assist and help handle your boating needs.

  6. Contact Us - Viking Ocean Cruises - Viking Cruises

    Contact Us. Reservations, Customer Service & Request a Brochure. 1-866-984-5464. Weekdays 5:00 AM - 7:00 PM. Weekends 5:00 AM - 7:00 PM. (ALL TIMES PACIFIC) An error occurred while processing the form. Please try again later. All form fields are required unless specified.

  7. The Difference - Valhalla Boatworks

    The same renowned customer service resources that have set Viking apart from its competitors for decades are available to V Series owners. Valhalla Boatworks is an extension of the Viking Yacht Company, a true commitment to bringing more Viking enthusiasts into our family of happy owners.

  8. Expert Viking Yacht Specialists at Galati Yacht Sales

    At Galati Yacht Sales, we proudly represent Viking Yachts who remains committed to the quality of their customers’ experiences, focusing on comfort, performance and customer service. The foundation of our relationship has been built on our core business values resulting in satisfied, repeat customers.

  9. New Viking Yachts for Sale | Explore Viking Yacht Models

    Call a Specialist Contact Sales. Viking Yachts is the undisputed leader in the world of sportfish yachts, offering yachts for sale ranging from 38 feet to 90 feet. With a legacy dating back to 1964, Viking has upheld a steadfast commitment to crafting superior boats day in and day out.

  10. 4 Most-Common Problems With Viking Boats (Explained)

    Viking Yachts has created a large network where their customers can look for older or spare parts. They also have a customer service team is full of experts that have been trained on all the different models and systems.